Privacy Policy
Exclusive Italian Retreats (“we,” “us,” “our,” or the “Company”) operates the website www.exclusiveitalianretreats.com (the “Website”) and provides luxury villa rental and related services (the “Services”).
This Privacy Policy explains how we collect, use, disclose, retain, and protect your personal data when you access our Website or use our Services.
By using our Website or Services, you agree to this Privacy Policy.
1. Data Controller
Exclusive Italian Retreats
Email: info@exclusiveitalianretreats.com
2. Information We Collect
A. Information You Provide Directly:
- Full name
- Email address
- Telephone number
- Postal address
- Billing information
- Payment details (processed via secure third-party processors)
- Passport or identification details (where required by Italian law)
- Guest information and stay details
- Special requests or preferences
- Communications with us
B. Automatically Collected Information:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Time spent on pages
- Referring URLs
- Cookie and tracking data
C. Information from Third Parties:
- Booking platforms (e.g., Airbnb, VRBO, Booking.com)
- Payment processors
- Analytics providers
- Marketing platforms
3. Legal Basis for Processing (GDPR)
We process personal data based on:
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Your consent (where required)
4. How We Use Your Information
We may use your information to:
- Process and manage reservations
- Communicate regarding bookings
- Verify guest identity where required
- Comply with legal obligations
- Improve our Website and Services
- Prevent fraud and protect property
- Send promotional communications (if opted in)
5. Legal Obligations Under Italian Law
Italian regulations may require us to collect and transmit guest identity information to public authorities. Such data cannot be deleted where retention is legally required.
6. Sharing of Information
We may share your information with:
- Payment processors
- IT and hosting providers
- Property managers
- Government authorities when required
- Professional advisors
We do not sell personal data.
7. International Data Transfers
Your information may be processed outside your country of residence with appropriate safeguards.
8. Data Retention
We retain personal data:
- For the duration of the contractual relationship
- As required by tax and accounting laws
- To defend legal claims
- To comply with regulatory obligations
9. Cookies and Tracking Technologies
We use cookies to ensure functionality, analyze performance, and deliver marketing content. You may manage preferences through browser settings.
10. Data Security
We implement commercially reasonable safeguards. However, no system is completely secure. We disclaim liability for unauthorized access or data breaches beyond our reasonable control.
11. Your Rights
You may request:
- Access
- Correction
- Deletion
- Restriction
- Objection
- Data portability
Requests may be sent to info@exclusiveitalianretreats.com.
12. Third-Party Links
We are not responsible for third-party website privacy practices.
13. Children’s Privacy
Our Website and Services are not intended for individuals under 16 years of age.
14. Limitation of Liability
To the maximum extent permitted by law, Exclusive Italian Retreats shall not be liable for indirect or consequential damages arising from data processing or Website use.
15. Changes to This Policy
We reserve the right to update this Privacy Policy at any time.
16. Contact
Exclusive Italian Retreats
Email: info@exclusiveitalianretreats.com